REFUND POLICY

Introduction

Euro Tutor, a brand of Zykes Services, values customer satisfaction highly. If you are not entirely satisfied with your purchase, we're here to help.

Tutor Matching and Assurance

We carefully pair our tutors with your child by considering their learning styles and individual traits. A thorough assessment is conducted to identify the specific areas where your child requires assistance. Following this, we utilize a sophisticated matching system to connect them with a suitable tutor.

In our Euro Tutor Assurance policy, if you are ever dissatisfied with the tutor assigned to your child, we are committed to promptly assigning a new one to ensure your satisfaction.

Home Tuition Classes Enrollment Process

Upon enrollment for Home Tuition Classes, the initial steps involve:

Choosing a tutor situated within a 5km radius of your home. Evaluating the tutor's profile to match the student's requirements. Arranging a demo class with a compatible profile. Deciding a class start date following a successful demo session. If dissatisfied with the demo, we will provide alternative tutors until your satisfaction is met.

Actions taken during the home tuition package validity period include:

Ensuring the correct match of tutor with the student. If the tutor is unable to continue for any reason, promptly assign a replacement. Monitoring tutor attendance through an App. Arrangement of a substitute tutor if the primary tutor takes an extended emergency leave.

Online Classes Enrollment Process

Upon registration for Online Classes, the initial procedures include:

Setting up the system. Matching the tutor according to the student's requirements. Conducting an online demo session. Establishing a class start date post a successful demo session. If dissatisfied with the demo, we will provide alternative tutors until your satisfaction is met.

Refunds

We offer refunds for our services under specific conditions:

Eligibility for Refund: Requests must be made within 30 days of the purchase date. The service or course must not have been completed or significantly used.

Non-refundable Items: Digital products that have been downloaded. Services that have been fully delivered.

Process for Requesting a Refund

Contact Us: Email us at [email protected] detailing your order number and reason for requesting a refund. Alternatively, you can fill out the refund request form on our website.

Review Process: Once we receive your request, we will review it and notify you of the approval or rejection of your refund within 7 business days. Refund Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 business days.

Exceptions

Refunds requested after 30 days from the purchase date will not be accepted. Euro Tutor (Zykes Services) reserves the right to refuse a refund if it does not meet the above criteria.

No-Refund Policy for Home Tuition Services

We sincerely appreciate your understanding regarding our no-refund policy, which allows us to maintain the quality and consistency of our home tuition services. We recognize that finding the right tutor for your child is essential for their learning experience. Therefore, if you ever find yourself dissatisfied with the tutor assigned to your child, please rest assured that we are fully committed to addressing your concerns.

We will promptly provide you with a suitable replacement to better meet your expectations and ensure your child's educational needs are effectively met. Your satisfaction is our top priority, and we are here to support you every step of the way.

Contact Information

For questions or concerns about our refund policy, please contact us at:

Email: [email protected]

Phone: 7795095050

Thank you for choosing Euro Tutor, a brand of Zykes Services. Your satisfaction is our priority.